iLuStore LLC

Do not sell my personal information

ILUSTORE Privacy Policy for California Residents

Effective Date: March 9, 2022

Last Updated on: March 22, 2022

ILU STORE’s General Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Policy.

Where noted in this Policy, the CCPA temporarily exempts personal information reflecting a written or verbal business-to-business communication ("B2B personal information") from some its requirements.

Information We Collect

Our Website collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include:

  • Publicly available information from government records.
  • Deidentified or aggregated consumer information.
  • Information excluded from the CCPA's scope, like:
    • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data;
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

In particular, our Website may have collected the following categories of personal information from consumers within the last twelve (12) months:

 

Category

Examples

Whether we have sold or otherwise disclosed the Personal information in the previous 12 months:

A. Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.

Our service providers, advertising networks, data analytics providers, social networks, third parties integrated into our services.

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, physical characteristics or description, address, telephone number, credit card number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categories.

We may have sold or shared this Personal Information with the following categories of third parties: data analytics providers, third parties integrated into our services.

C. Protected classification characteristics under California or federal law.

Age (40 years or older), race, marital status

 

We may have sold or shared this Personal Information with the following categories of third parties: data analytics providers, third parties integrated into our services.

D. Commercial information.

Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

We may have sold or shared this Personal Information with the following categories of third parties: our service providers, advertising networks, data analytics providers, third parties integrated into our services.

E. Biometric information.

Behavioral or activity patterns used to extract a template or other identifier or identifying information.

We have neither sold nor otherwise shared the Personal Information with third parties during the previous 12 months.

F. Internet or other similar network activity.

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

We have neither sold nor otherwise shared the Personal Information with third parties during the previous 12 months.

G. Geolocation data.

Physical location or movements.

We have neither sold nor otherwise shared the Personal Information with third parties during the previous 12 months.

H. Sensory data.

Audio, electronic, visual, or similar information.

We have neither sold nor otherwise shared the Personal Information with third parties during the previous 12 months.

I. Professional or employment-related information.

Current or past job history or performance evaluations.

We have not sold the Personal Information in the previous 12 months. However, we may have otherwise shared the Personal Information with third parties in the previous 12 months.

 

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Education records directly related to a student maintained by an educational institution or party acting on its behalf.

We have not sold the Personal Information in the previous 12 months. However, we may have otherwise shared the Personal Information with third parties in the previous 12 months.

Our Website obtains the categories of personal information listed above from the following categories of sources:

  • Directly from you. For example, from forms you complete or products and services you purchase.
  • Indirectly from you. For example, from observing your actions on our Website.

Use of Personal Information

We may use, sell, or disclose the personal information we collect for one or more of the following purposes:

  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
  • To provide, support, personalize, and develop our Website, products, and services.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions, and payments and prevent transactional fraud.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
  • To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
  • For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our consumers is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may share your personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Company has disclosed personal information for a business.

We may also share your personal information by selling it to third parties, subject to your right to opt-out of those sales. Our personal information sales do not include information about individuals we know are under age 16. In the preceding twelve (12) months, Company has collected Personal Information from the following categories of sources: directly from you (e.g. forms you complete or products and services you purchase), indirectly from you (e.g. from observing your actions on our website) and advertising networks.  For more on your personal information sale rights, see Personal Information Sales Opt-Out and Opt-In Rights.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • sales, identifying the personal information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
  • The specific pieces of personal information we collected about you (also called a data portability request).

 We do not provide a right to know or data portability disclosure for B2B personal information.

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

Exercising Your Rights to Know or Delete

To exercise your rights to know or delete described above, please submit a request by either:

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.  

You may designate an authorized agent to make a request on your behalf pursuant to applicable law. We accept documentation of your designation in the form of a valid power of attorney and/or a written authorization signed by you and the authorized agent. You may submit evidence of your designation of an authorized agent in writing to:

Contact@ilustore.com

Our Website and services are not directed to children, and we do not knowingly collect or sell Personal Information from children under the age of 16. If you learn that a child has provided us with Personal Information, then you may contact us through the Contact Us section below.

You may only submit a request to know twice within a 12-month period. Your request to know or delete must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include:
    • Name, address, email address
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.

We will only use personal information provided in the request to verify the requestor's identity or authority to make it.

For instructions on exercising your sale opt-out or opt-in rights, see Personal Information Sales Opt-Out and Opt-In Rights.

Response Timing and Format

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact Contact@ilustore.com

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Personal Information Sales Opt-Out and Opt-In Rights

If you are age 16 or older, you have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years old. Consumers who opt-in to personal information sales may opt-out of future sales at any time.

To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following Internet Web page link:

   

https://ilustore.com/pages/ccpa-opt-out

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time.

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.   

 

Other California Privacy Rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to Contact@ilustore.com

Changes to Our Privacy Policy

We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this notice, the ways in which ILU STORE collects and uses your information described here and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Email: Contact@ilustore.com

 

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              Terms & Conditions

              ILUSTORE TERMS AND CONDITIONS

              Last Updated Date: September 30, 2023

              These terms and conditions (these "Terms") govern your relationship (hereafter, "You" or "Your," individually) with ILUSTORE LLC (collectively, “Company” or “the Parties” or “we” or “us” as the context may require).  These terms apply to the purchase and sale of products and services via this webstore (the "Site").  These Terms are subject to change by without prior written notice at any time, in our sole discretion.  Any changes to the Terms will be in effect as of the "Last Updated Date" referenced on the Site.  You should review these Terms prior to purchasing any product or services that are available through this Site.  Your continued use of this Site after the "Last Updated Date" will constitute your acceptance of and agreement to such changes.

               

              By purchasing products via this Webstore, You acknowledge that only this Webstore is controlled by the Parties, and You accept and agree to these Terms (which include our Privacy Policy), and You agree that this Webstore, including any transaction You make, is subject to these Terms.  If You do not agree to these Terms, You may not use this Webstore.  These Terms are an integral part of the Website Terms of Service that apply generally to the use of our Site.  You should also carefully review our Privacy Policy before placing an order through this Site.

               

              Order Acceptance and Cancellation.

               

              Orders may only be placed via this Webstore.  The Parties do not accept orders in any other manner, including via telephone.  You agree that your order is an offer to buy, under these Terms, all products and services listed in your order.  All orders must be accepted by us, or we will not be obligated to sell the products or services to you.  We may choose not to accept orders at our sole discretion, even after we send You a confirmation email with Your order number and details of the items You have ordered.

               

              Placing an order via this Webstore may require You to use third party apps to commence and/or complete Your order.  As such, when placing an order via this Webstore, You represent and warrant that You have accepted the terms and conditions of said third party apps, as applicable.

               

              Changes To The Terms

               

              The Parties may make changes to these Terms from time to time, which will be effective when posted on this Webstore.  The Parties will not notify You directly/personally of any changes to the Terms; as such, it is encouraged that You check this Webstore regularly for any updates to these Terms.  It is expected that You will read these Terms fully prior to any purchase, and Your continued use of this Webstore following the posting of changes will mean You accept those changes.

               

              You will be subject to the policies and Terms in force at the time that You order product(s) from the Parties, unless any change to those policies or these Terms is required to be made by law or a government authority (in which case it may also apply to orders previously placed by you).

               

              WEBSTORE CONTENT

               

              The Services, this Webstore, including, without limitation, all trademarks, music recordings, lyrics, audio and audio-visual clips, digital downloads ("Content") are owned and controlled by or licensed to the Parties, its affiliates and/or licensees.  All rights in the Content are the sole and exclusive property of the Parties or such affiliates, licensors and/or licensees.

               

              Unless otherwise specified, this Webstore and Content are for Your personal and non-commercial use only.

               

              You may not, without the Parties’ express written agreement, use, transfer, copy or otherwise reproduce or modify any part of this Webstore, the Services, the Content or any source HTML code in any form or by any means (electronic, mechanical or otherwise) except for the sole purpose of using the Services and viewing or using the Content as permitted.

               

              System Requirements

              You may not:

              • Restrict or inhibit any other user from using and enjoying this Webstore or the Services;
              • Act in any way that would damage, disable, overburden, or impair this Webstore or the Services or effect or encourage conduct that would constitute a criminal offense or give rise to civil liability;
              • Upload, post or transmit to, or distribute or otherwise publish through this Webstore any materials that contain a virus or other harmful component, or false or misleading indications of origin or statements of fact, or any material that is indecent, defamatory or use of which may be in breach of any third party’s rights;
              • Impersonate any person or entity or misrepresent Your affiliation with any other person or entity;
              • Exploit any information or other material obtained on or through this Webstore for commercial purposes;
              • Engage in spamming, flooding, harvesting of e-mail addresses or other personal information, "spidering," "screen scraping," "database scraping," or any other activity with the purpose of obtaining lists of users or other information (including any activity which involves accessing or using the Parties’ cookies for purposes which are unrelated to the Services);
              • Attempt to gain unauthorized access to other computer systems through this Webstore or obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through this Webstore; or
              • Reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes any portion of or access to this Webstore, the Contents or the Services.

               

              Software

              Software used to provide the Services ("Software") is owned by or licensed to the Parties, the Parties’ affiliates or the Parties’ software suppliers.  All rights in the Software are the sole and exclusive property of the Parties or the Parties’ suppliers. You may use the Software only for the purpose of using the Services in accordance with these Terms and You acquire no other rights in the Software of any sort. 

               

              In particular, but without limiting the foregoing, You may not:

              • Use the Software to transmit any content (including the Content) to the Parties or to any other person or entity;
              • Sell or otherwise distribute any part of the Software;
              • Modify, adapt, translate or reverse engineer any part of the Software;
              • Attempt to breach any security mechanisms or to access, tamper with or use any parts of the Software to which access is not authorized;
              • Use the Software for any illegal, unlawful, harassing, abusive or fraudulent purpose; or
              • Use the Software for any commercial purpose.

               

              Registration And Passwords

              If a particular Service requires You to register with this Webstore or set up an account, You will need to complete a registration process by providing certain information (including Your name, email address and, in some cases, payment details) and registering a username and password for use in connection with that Service.  You agree that You will provide truthful and accurate information when registering or opening an account.  The decision to register a password is in the Parties’ discretion and the Parties may revoke Your password at any time.

               

              You are responsible for maintaining the confidentiality of the password and Your account information, and You are solely responsible for all activities that occur under Your password or account and for any access to or use of this Webstore by You or any person or entity using Your password, whether or not such access or use has been authorized by You, and whether or not such person or entity is Your employee or agent.

               

              You must immediately notify the Parties of any unauthorized use of Your password or account or any other breach of security.

               

              The Parties will not be liable for any loss or damage whatsoever resulting from the disclosure of your username and/or password contrary to these Terms.  You may not use another person’s account at any time without the express permission of the account holder.

               

              You are responsible for ensuring that the information we hold is up to date.  Please amend your details as appropriate from time to time or email contact@ilustore.com a to notify us of any changes.

               

              You should ensure that your computer meets the minimum technical requirements for the Services, namely an internet, "JavaScripted," and a cookies-enabled browser.  You may be required to install third-party software to access some or all of the Services.  You are responsible for ensuring that the software functions correctly with the relevant Service.  Terms and conditions provided by the software supplier may apply to the Parties’ third-party software.

               

              Please see our Privacy Policy for further explanation as to how we use the information we collect from You and how we use cookies and traffic analysis tools.

               

              OUR PRODUCTS

               

              This Webstore may allow You to:

              • Purchase physical products (e.g., apparel, accessories, and other merchandise);
              • Download digital products (e.g., tutorial videos);
              • Purchase mobile products (e.g., tutorial videos and other Content such as wallpaper, screensavers and logos);
              • Stream services to enable You to preview and/or listen to and/or watch hair, outfit, and/or styling tutorial videos online; and/or
              • Subject to any separate specific terms and conditions, offer such services to You on a subscription basis.

               

              Shipping and delivery dates for any and all so-called "limited edition" and/or "pre- order" sales of product(s) are not guaranteed unless otherwise specified.

               

              Cancellations, Changes, Returns and/or Exchanges will never be accepted for so-called "limited edition" product(s) and/or “Pre-Order” items.

               

              Products on this Webstore are limited to the sizes, colors and variants listed on this Webstore.  If a size or variant does not appear on this Webstore, it is currently unavailable. If the Parties’ decide to offer any additional products on this Webstore, such future products will also be covered by these Terms.

               

              Placing An Order

              By placing an order through this Webstore, You warrant that You are legally capable of entering into binding contracts; and You are at least 18 years old.

               

              If You are under the age of 18 years and/or are not capable of entering into binding contracts but wish to use this Webstore, a parent or guardian should accept these Terms on Your behalf.

              Follow the onscreen instructions on this Webstore to place an order.

               

              Items which You select for purchase, download and/or streaming (as applicable) will automatically be placed in Your "shopping basket." To remove an item from Your shopping basket, simply click on the "remove" (or similar) button next to the item as it appears in Your basket.

               

              Once You have pressed the "checkout" (or similar) button, You will be asked to provide certain information to allow the Parties,’ or a service provider engaged by the Parties, to process Your order (including Your selected payment method and credit card, PayPal, e-wallet or other payment details).

               

              The Parties cannot change any information on an existing order once it has been processed, including but not limited to, the shipping address, billing information, size, item and/or quantity. If You wish to cancel Your order and place a new order with different information, products or quantities, please follow the Cancellation Policy (set out below).

               

              You will receive an order summary confirmation on screen and/or by email (as long as You have provided us with a valid email address) acknowledging that we have received Your order – this does not mean that Your order has been accepted.  Your order represents an offer to us to purchase a particular item which is accepted by the us only when we send You an email ("Dispatch Confirmation") confirming (i) in the case of physical products, that the particular product has been dispatched; or (ii) in the case of digital content, instructions for accessing Your digital content.

               

              We may reject, modify or cancel Your order for any reason prior to shipping Your order.  If we reject Your order after payment has already been taken, we will provide You with a refund in accordance with our Refund Policy set out in below.  Where Your order was for products of a "hybrid" nature (e.g., a physical and digital product) we will refund the relevant element of the order in accordance with our Cancellation Policy for that particular product.

               

              Shipping and delivery dates for Your order are not guaranteed unless otherwise specified.  All shipping timelines are estimated.  We are not liable for delays due to carrier, regardless of shipping method.

               

              If You have selected a trackable shipping method at checkout, You will receive tracking information via the email You provided with Your shipping information.

               

              Shipping delays will occur if an incorrect address is provided at the time of checkout.  We are not responsible for any lost packages due to Your provision to us of an incorrect shipping address at the time of checkout.  If the package containing the product(s) You ordered is returned to us due to a shipping error, we will contact You, via the email You provided with your shipping information, for an updated address to send the product(s).  If we do not receive a response within ten (10) business days of contacting You, we reserve the right to refund Your order.

               

              If You have ordered multiple items within a single order, we reserve the right to either (i) ship Your order once all items become available to ship or (ii) to split Your order containing multiple items into multiple shipments (“Split Shipping”) at our discretion.  For some orders, we may offer You the ability to choose Split Shipping during checkout.  Split Shipping options may read “Ship Items Separately – As They Become Available” or similar.  If You have selected Split Shipping, Your items will ship in separate packages as they become available for shipment.  Split Shipping is not available for every order, and we reserve the right to revoke Split Shipping options at any time.

               

              We may offer expedited shipping options (e.g., Next Day, 2-Day, 3-Day).  If You selected an expedited shipping option, Your items will ship together in a single shipment when all items become available to ship, or solely at our discretion, we may split Your order into separate shipments, as items become available.  Split Shipping is not available at Your option during checkout for expedited orders.  We reserve the right to revoke expedited shipping options at any time.

               

              PLEASE NOTE: expedited shipping timelines are the carrier’s timelines from the date the items are ready to ship from our warehouse facilities.  For preorders, expedited shipping is based upon when the preorder period is over, and the items are ready to ship.  These timelines may vary.  The timeline for a preorder will be available via the product page.  You should read all product descriptions thoroughly for all applicable details and You should ensure You understand all preorder and shipping timelines prior to selecting Your shipping method.

               

              GENERAL DISCLAIMER FOR OFFERS AND DISCOUNTS

               

              Unless otherwise specified, product prices already reflect discounts.  All offers are limited to stock on hand; no rainchecks or vouchers are available unless otherwise noted.  Not valid on prior purchases, gift cards, gift certificates, taxes, shipping, or handling and processing charges.  You, as the purchaser, must pay applicable sales tax.  Only one promotional discount/coupon can be used per order.  Offer may not be combined with any other sale, promotion, discount, code, promo, coupon and/or offer.  Promotions have no cash value.  Offer cannot be sold, transferred, or otherwise bartered.  Void where prohibited, taxed or otherwise restricted. Returns or cancellations of any portion of a purchase requires equal forfeiture of offer or amount equal to offer.  We have the right to end or modify any promotion at any time at its sole discretion.  Other restrictions may apply.  Offers only apply to the United States unless otherwise noted.

               

              Payment

              Payment for Goods and shipping where applicable must be made at the time the order is placed through the Site.

               

              Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order.  We may accept some or all of a variety of payment options, including but not limited to Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and other e-wallets.  Prices appear on this Webstore and exclude sales tax unless otherwise stated.  We may change the prices for products at any time by posting new prices on this Webstore.

               

              If the issuer of Your payment card refuses to authorize Your payment to us, we will not be liable for any delay or non-delivery.

               

              You represent and warrant that:

              • The credit card information you supply to us is true, correct and complete;
              • You are duly authorized to use such credit card for the purchase;
              • Charges incurred by you will be honored by your credit card company;
              • You will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the site at the time of your order; AND
              • By paying with Your credit or   debit   card, or   any   other   payment method, You confirm that the card is yours and that there are sufficient funds or credit available to cover the charges.

               

              Product prices displayed may exclude delivery charges (which may also include handling, packaging, and other costs in addition to carrier fees), which may be added to the total amount and will be calculated and displayed on screen prior to You submitting Your payment details or finalizing your order.  Typically, the purchase will appear on Your credit card or bank statement under the applicable artist or store name, or under the name of an applicable technology vendor (such as "Shopify").  If You have any questions about what to expect on Your credit card statement, please contact contact@ilustore.com.

               

              It is always possible that, despite our best efforts, some of the items listed on this Webstore may be incorrectly priced.  We will usually verify prices as part of our dispatch procedure so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to You.  If a product’s correct price is higher than the price stated on this Webstore, we will usually, at our discretion, either contact You for instructions before dispatching the product, or reject Your order and notify You of such rejection.  We are under no obligation to provide the product to You at an incorrect (e.g., lower) price, even after we have sent You a Dispatch Confirmation, if the pricing error is obvious and/or could have reasonably been recognized by You.

               

              Billing to Your credit or debit card will take place prior to or at the time of dispatch in respect of physical product(s), or in respect of digital content, at the time of Your purchase or soon afterwards.

               

              We may use a third-party service provider to process payments but will ensure that any payment processor engaged by us will use security to encrypt credit or debit card data.

               

              We will check all transactions for signs of fraud and may use a third-party service provider to do so.  If Your order is flagged for fraud, Your order will be delayed, and eventually a representative      will      contact      You      to      verify      Your      information. Please contact contact@ilustore.com with any questions related to Your order if You are notified it is flagged for fraud.

               

              We may offer from time-to-time promotions on the Site that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

               

              All credit card transactions on the Site are processed using a secure online payment platform, Shopify, that encrypts Your card and/or banking details in a secure host environment. We do not hold any credit card details on our Site or in our customer database.

               

              Physical Products: Cancellation, Delivery And Usage Rules

               

              Cancellation

              Unless otherwise stated upon placing Your transaction in the product description, or in the checkout, You may cancel Your purchase of physical products at any time prior to the product being shipped to You, for any reason, by emailing a notice of cancelation to contact@ilustore.com, prior to receiving a shipping confirmation. If Your item has already shipped, You may return the item for store credit within five (5) days of receiving the product for any reason, provided that You follow the specified instructions from us regarding returns. In this case, You will receive a full refund of the price paid for the product(s) in accordance with our Refund Policy. For clarity, where Your order was for products of a "hybrid" nature (e.g., a physical and digital product) and we have begun the process of delivering Your digital product order, we will refund the relevant physical element of the order in accordance with our Cancellation Policy as set out in this Section. Where You order multiple items that are delivered in separate batches, Your fourteen (14) day cancellation period does not begin until the day after the last item has been received by You.

               

              To cancel in accordance with the terms herein, You must inform us clearly.

               

              We recommend emailing contact@ilustore.com with a clear "Notice of Order Cancellation" and Your order number in the subject line of the email.  Please return the product to us immediately in the same condition you received it (at your own cost and risk), following the specific return instructions You receive. You have a legal obligation to take care of the product while it is in Your possession.  If You fail to do so, we may have a claim against You for reimbursement for any damage caused by You to the product.

               

              Further details, including an explanation of how to exercise Your right to cancel, may be provided in the Dispatch Confirmation for physical goods.

               

              Note, this right to cancel does not apply:

              • Where CDs and/or DVDs (or other such audio or audio-visual products) have been unsealed;
              • Where the product has been made to Your specification;
              • To digital content (see above);
              • Where the product, by reason of its nature, cannot be returned, or is billed is a "Final Sale" or part of an "All Sales are Final" offer in the applicable product description or checkout page;
              • Limited addition merchandise or other memorabilia; and
              • Merchandise that has been worn, washed or in any way damaged by the consumer.

               

              Delivery

              We will make best efforts to fulfill Your order by the delivery date, or estimated delivery date set out in the Dispatch Confirmation, however, it is understood that circumstances outside of our control may delay fulfillment or delivery, including, but not limited to: high-order volumes, holidays, weather, artist signings, preorder delays, manufacturing delays for preorder product, and shipping delays from the content provider for preorder product.

               

              Risk & Title

              Products purchased will be at Your own risk of loss from the time of delivery. Ownership of the products will only pass to You when we receive full payment of all sums due in respect of the products, including delivery charges.

               

              Damaged, Incorrect Or Incomplete Orders

              If Your order arrives damaged, incorrect or incomplete, please contact us at contact@ilustore.com.

               

              Damaged.     

              If Your ordered product(s) arrive damaged, photograph evidence will need to be attached to Your email to us. Once we receive the photographs, we will issue You a return label via email. Once the damaged product(s) is shipped back to Us, and We obtain possession of said product(s), We will either:

              • Provide You with replacement product(s), or
              • Provide You with a full refund, including a refund of the delivery charges for sending the item to You.

               

              Incorrect. 

              If Your ordered product(s) arrive and the product(s) is/are not what You ordered; once You contact us notifying us that You received incorrect product(s), we will issue You a return label via email. Once the incorrect product is shipped back to Us, and We obtain possession of said product(s), We will either:

              • Provide You with replacement product(s), or
              • Provide You with a full refund, including a refund of the delivery charges for sending the item to You.

               

              Worn or Washed. 

              We will not provide return labels, nor be responsible, for any product that has been worn or washed.

               

              RETURNS AND EXCHANGES

              We do not allow opened items to be returned for the safety of all of Our clients.

               

              Please review Our return policy on the Website (“Return Policy”) to get the most updated policy, as it is subject to change.

               

              REFUND POLICY

              If You cancel Your purchase of products as detailed above, before the product was shipped, we will process the refund due to You as soon as possible. In such event, we will refund the price of the product in full. If audio, video or software products provided to You in a separate sealed packet are opened, You may not be entitled to a refund. You will be responsible for the cost of returning the item to us. For clarity, where Your order was for products of a "hybrid" nature (e.g., a physical and digital product) and we have begun the process of delivering the digital part of Your product order, we will refund the relevant element of the order in accordance with our Cancellation Policy.

               If You seek to cancel Your purchase because You claim that the product is defective or that there has been damage or error on our part, we will examine the returned product and will notify You of Your refund or otherwise via email within a reasonable period of time.

              In the event that we have to cancel Your order after payment has been received from you, we will notify You of our need to cancel Your order and supply You with a refund as soon as possible.

               

              Products returned by You because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to You and the cost incurred by You in returning the item to us.

              We will attempt to process any refund using the same method originally used by You to pay for Your purchase. If You use a gift card to make your purchase, or any other prepaid method, You may receive credit back to the applicable gift card or prepaid method; because of this, You are expected to keep any gift cards or prepaid methods pursuant to making a purchase to ensure You receive credit upon any refund.

               

              TECHNICAL PROBLEMS

               

              Occasionally, technical problems may delay or prevent delivery of a purchased product. In such event, Your sole remedy will be either a replacement product or a refund, as determined by us or the relevant third-party supplier as appropriate.

               

              We will not be liable to You for failures, defects or delays in delivery caused by:

              • Your provision of incorrect information;
              • Your computer failing to meet the minimum technical requirements for the Services;
              • Your failure to comply with instructions for use of the Services; or
              • An event which is outside of our reasonable control.

               

              INTERNATIONAL ORDERS; IMPORT DUTY

               

              Products ordered from this online store for delivery outside the United States may take up to twelve (12) weeks from the ship date to arrive at the designated destination.

              Products ordered from this online store for delivery outside the United States may be subject to import duties and taxes that are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Further, You shall be responsible for any local pickup or specified delivery with Your local postal service. We have no control over these charges and local requirements and cannot predict their amount. Please contact Your local customs office and post office for further information before placing Your order.

               

              You must make sure that You comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by You of any such laws.

               

              TERMINATION

              The Parties may, in the Parties’ sole discretion, terminate Your password, account (or any part thereof, if any) or use of this Webstore without notice if (i) You are in breach of these Terms; or (ii) if the Parties believe, in the Parties’ absolute sole discretion, that the Services, the Content or the Software, is unsuitable.

               

              Termination, suspension or cancellation of Your access rights shall not affect any other right or relief to which the Parties may be entitled, at law or in equity.

               

              Upon termination, all rights granted to you under these Terms will automatically terminate and immediately revert to the Parties and the Parties’ licensors (save for any continuing rights which You may have in connection with products which You have purchased from this Webstore).

               

              Any suspected illegal, fraudulent or abusive activity may be grounds for terminating Your account and may be referred to appropriate law enforcement authorities.

               

              LIABILITY

               

              The Parties warrants to You that any goods purchased from the Parties through this Webstore are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

               

              In relation to the Parties’ supply of products via this Webstore the Parties’ liability for losses which You suffer is strictly limited to the purchase price paid by You. The Parties are not responsible for indirect losses which are not foreseeable by You and the Parties (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.

               

              The Parties shall not be liable for any damages of any kind arising from the use of the products, including but not limited to, a direct, indirect, incidental and/or consequential loss, including lost profits, goodwill or any other intangible loss, even if the Parties have been advised of the possibility of such loss. If You are an individual consumer, this may not apply to You and instead the Parties will be liable to You only for the direct and actual loss suffered by You and will not be liable for any indirect, incidental and/or consequential loss, even if the Parties have been advised of the possibility of such loss.

               

              You agree to indemnify the Parties, its affiliates, subsidiaries, service providers, distributors, licensors, officers, directors and employees from any claim or demand made by any third party due to, arising out of or related to Your breach of these Terms, misuse of the products, or Your violation of any applicable law, rule, regulation or third party right.

               

              This Section does not in any way limit or exclude the Parties’ liability:

              • For death or personal injury caused by the Parties’ negligence;
              • For fraud or fraudulent misrepresentation; or
              • For any other matter for which it would be illegal for the Parties to exclude, or attempt to exclude, the Parties’ liability.

               

              TRANSFER RIGHTS AND OBLIGATIONS

               

              The agreement between You and the Parties created by these Terms (the "Agreement") is binding on You and the Parties and on the Parties’ respective successors and assigns.

               

              You may not transfer or assign, charge or otherwise dispose of the Agreement, or any of Your rights or obligations arising under it, without the Parties’ prior written consent.

               

              The Parties may transfer, assign, charge or sub-contract the Agreement, or any of the Parties’ rights or obligations arising under it, at any time during the term of the Agreement, provided that the Parties remain primarily liable for the Parties’ obligations under the Agreement where applicable.

               

              EVENTS OUTSIDE THE PARTIES’ CONTROL

               

              The Parties will not be liable or responsible for any failure to perform, or delay in performance of, any of the Parties’ obligations that is caused by events outside the Parties’ reasonable control. The Parties’ performance under these Terms is deemed to be suspended for the period that any such event continues, and the Parties will have an extension of time for performance for the duration of that period. The Parties’ will use the Parties’ reasonable efforts to find a solution by means of which the Parties’ obligations may be performed despite such event.

               

              DISPUTE RESOLUTION

               

              The Parties aim to help You with any queries or complaints You may have with the services and goods that the Parties provide.  Email us at contact@ilustore.com with any questions or issues.

               

              In the event of a dispute, you or the Parties must send to the other party a notice of dispute, in writing, setting forth the name, address and contact information of the party giving notice, the facts of the dispute and relief requested.  You may initiate proceedings by sending Us a Notice of Legal Dispute, to the address listed in the "Notices" Section below.

               

              We will send any notice of dispute to you at the contact information we have for you.

               

              You and the Parties agree to try to attempt to resolve a dispute through informal negotiation upon notice of a dispute for a period of 60 days.  If you and the Parties do not resolve the dispute in such 60-day time period, then you or the Parties may commence litigation.  All matters relating to the Website and these Terms, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of FLORIDA without giving effect to any choice or conflict of law provision or rule (whether of the State of FLORIDA or any other jurisdiction).

               

              Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of FLORIDA, in each case located in the City of Tampa and County of Hillsborough, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country.  You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

               

              Nothing in this Section shall be deemed as preventing us from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of our data security, intellectual property rights or other proprietary rights.

               

              MISCELLANEOUS

               

              These Terms, together with any documents or links to other terms referred to herein, constitute the whole Agreement between You and the Parties and supersede and extinguish any prior understandings, agreements or terms between You and the Parties.

               

              Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between You and the Parties.

               

              The rights and remedies provided in these Terms are cumulative and are not exclusive of any rights and remedies provided by law or otherwise.

               

              No breach by either You or the Parties of any provision of these Terms shall be waived or discharged except with the express written consent of the other.

               

              No failure or delay by either You or the Parties in exercising any right, power or privilege under these Terms shall operate as a waiver of that right, power or privilege and no single or partial exercise by either You or the Parties of any right, power or privilege shall preclude any further exercise of that right, power or privilege or the exercise of any other right, power or privilege.

               

              These Terms shall be binding on and endure for the benefit of each party’s successors in title.

               

              The views and opinions expressed on this Webstore do not necessarily reflect those of the Parties and its Affiliates.

               

              GOVERNING LAW AND JURISDICTION

               

              These Terms shall be governed by and construed in accordance with the laws of the State of Florida and You and the Parties hereby irrevocably submit to the non-exclusive jurisdiction of the State of Florida, Hillsborough County as regards to any claim or matter arising in relation to these Terms.

               

              Please note, You must comply with all applicable laws and regulations of the country for which the products are destined. The Parties will not be liable for any breach by you of any such laws.

               

              NOTICES

               

              Applicable laws require that some of the information or communications the Parties send to You should be in writing. When using this Webstore, You accept that communication with the Parties will be primarily communicated electronically. The Parties will contact You by email or provide You with information by posting notices on this Webstore. You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that the Parties provide to You electronically comply with any legal requirement that such communications be in writing.  For the avoidance of doubt, all communications, including the conclusion of the contract, will be in English.

               

              All legal notices given by You to the Parties must be given to the following email address: contact@ilustore.com

               

              The Parties may give notice to You at the email or postal address You provide when placing an order or registering with this Webstore, or by posting the notice on this Webstore.  Notice will be deemed received immediately when posted on this Webstore, twenty-four (24) hours after an email is sent or three (3) days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.

               

              If You have any queries about these Terms, this online store or any of our Services please contact:

              contact@ilustore.com